Customer Relations Officer

Key Roles and Responsibilities

  • Act as point of contact for complaints and escalate issues as appropriate
  • Providing customer support
  • Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Develop and update client related reports.

Soft Skills

  • Good communication skills in the languages of English, Swahili and Kikuyu
  • Good listening skills
  • Critical thinking
  • Analytical skills
  • Organizational skills
  • Ability to multitask
  • Can work under pressure
  • Good interpersonal relations

Qualifications

  • Bachelor’s degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
  • Served a similar position for a minimum period of three (3) years.
  • Experience in managing a team for at least 1 year
  • Work experience in a hospital setting is an added advantage.

Other Skills and Competencies

  • Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
  • Good problem solving skills
  • The role requires people management skills to deal with diverse customers.

Job Nature

  • Full Time

Application Details

To apply for the position , please click the ‘Fill Application Form’ button below. Ensure that you complete all sections of the form accurately and provide detailed responses to the questions to help us better understand your qualifications.

Fill Application Form

Search

+